Will Voice Tech Have a Say In The Hotel Industry?

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When Google’s search app featured a voice recognition tool, consumers were intrigued by the possibility of initiating the software with just their voice. In 2011, Apple released the first version of Siri, and iPhone users appreciated the ability of their mobile device to act as some sort of virtual assistant. While it was limited in what it can do, Siri allowed users to not just use the phone’s search engine through voice, but it was also able to call or send a message to other people, open other apps, access the calendar, and more.

The hotel industry is rarely the first one to adopt the latest in technology. However, several companies have already begun exploring the use of voice technology and smart speakers in their rooms.

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Customers appreciate the convenience that a centralized control panel offers. But with voice technology, they can control the lights and thermostat, use the television, make phone calls to order room service, and operate other room features by just speaking. Voice technology can also act as an automated concierge, so that customer queries can be addressed efficiently.

However, this kind of technology also brings about several risks and challenges such as security and privacy concerns. But hoteliers can enact several measures that can circumvent these problems and assure customers that their rights would not be infringed upon.

John Jefferis is a multi-awarded hotelier who is renowned for his hands-on approach in managing his businesses. Follow this Twitter page for more discussions about the industry.

Admirable Traits Every Hospitality Staff Should Have

The hospitality industry is one of the most demanding industry in the world. Hotel staff deals with people on holiday, on business trips, or even those who want a quick getaway from life. Regardless of their reasons, people in hospitality should be equipped to handle any situation with the utmost care and respect. Here are some admirable traits every hospitality staff should have.

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Empathy is one of the best traits one could have when working in the hospitality industry. It takes skill to listen to a complete stranger, hear what they have to say, and come up with a solution taking account their situation. Empathizing may also help diffuse possible irate responses from customers. For example, a stressed-out couple who is having problems with their reservations can be offered complimentary beverages to help them calm down.

One should also be forward-thinking when working in the industry. It is crucial that staff learn to anticipate their client’s needs. For instance, if a big family is checking in on a double room, ask if they would want extra beds arranged before they check in. Or if a couple is checking in with an infant, offer additional toddler or baby services like bottle warmers or a crib if available.

Lastly, one has to be calm and composed at all times. Chances are, not every guest checking in are of bubbly disposition. Arguing with customers will only give them leverage against the establishment. Remain calm, listen, and offer solutions as politely as possible.

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John Jefferis is an acclaimed hotelier who has 40 years of experience in the hospitality industry. He is the chairman and owner of Coco Reef Resorts, a high-class tourist spot located in Bermuda and Tobago. For more reads on the hospitality industry, visit this blog.

Enjoy Hotel Accommodations To The Fullest With These Hacks

Staying at a hotel can be expensive especially for those who are traveling alone. However, it is still one of the safest options for accommodations. Make the most out of the experience with these hacks:

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1. Enjoy the amenities even before check-in

Guests who will be arriving hours before their check-in time should inform the staff beforehand. In some hotels, early check-in is allowed especially during off-peak seasons. But for those who have a few hours before settling in their rooms can actually already check out the hotel's amenities. Some hotels let their guests use the gym, swimming pools, and business lounges so that they'll be able to get their work done even as they wait.

2. Know what you can borrow or take for free

While it's common knowledge that the items in the minibar are not for free, there are still hotel guests that are unfamiliar with the items that they can get for free. Aside from toiletries, guests can also ask for stationery, mugs, maps, magazines, shoe shine kits, earplugs, earphones, kiddie treats, fruits, coffee, tea, and even cookies from their friendly staff. To make them feel more at home, guests can borrow body pillows, hot towels, and even microwave ovens during their stay.

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3. Get insights from hotel staff

Save up on tour packages and other unnecessary expenses by asking hotel staff. As most of these people are locals, they know where the best places are. They will also be more than happy to share what they know. Aside from car services, some hotels also have bikes that their guests can rent. Hotels also give out city guides, maps and travel magazines that will help guests navigate a city better.

Making the most out of a hotel’s amenities and freebies will make a stay truly worth every penny.

John Jefferis is a celebrated veteran in the hotel management arena after being a recipient of awards such as the Caribbean Hotelier of the Year in 1990 and Entrepreneur of the Year in 2000. He is the current chairman and sole shareholder of the Palm Reed Hotel Development Company Limited and Island Resorts International Limited. Find out more about John’s career by visiting this Facebook page.

How The Hotel Industry Is Slowly Affecting The Healthcare Industry

There seems to be a growing trend in the healthcare industry. Many hospitals and healthcare facilities are adopting more strategies from the hotels and resorts. It might not come as a surprise to people who’ve already given this some thought, but for those who haven’t, they’ll realize the similarities between hotels and hospitals. After all, they’re both commercial real estate structures that provide people for a place to stay for a certain period. However, today, the similarities between both industries are getting deeper. 

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Hospital owners have adopted several important strategies from hotels. One of the most significant strategies is customer service, which is given utmost emphasis in hotels. The best hotels have employees who can communicate warmly and effectively and anticipate what their guests want. Hospitals and nursing facilities are now beginning to train nurses and staff to do the same. 

While the health of the patient is still the main priority in hospitals and healthcare facilities, there has been a growing emphasis on the experience. Hospital food is getting better. Wi-Fi connections in rooms have been set up. Even the appearances of some hospital rooms seem to be taken from hotel interior design. 

Hospital owners are keen on the fact that a hospital stay doesn’t need to be a somber experience. And they know all too well that patients already have a hard time as it is, which is why making their stay as comfortable as possible is a big deal.

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Born in Hampshire, U.K., John Jefferis is an acclaimed hotelier with 40 years of experience in the hospitality industry. He is the chairman and owner of Coco Reef Resorts, a high-class tourist spot located in Bermuda and Tobago. Learn more about him and his work here.

Four steps to inspire guest loyalty

In the hospitality industry, a guest's loyalty means a lot. But with so many options, clients are always swayed by new places offering better accommodations. Below are four steps that will encourage guest loyalty: 

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1. Personalize services 

From the moment they e-mail, book online, or call, hotel staff should be quick to get to know guests and their preferences. Establishing rapport early on will make them feel valued. Follow-up calls to confirm their bookings and requests will let them feel that the hotel is looking forward to hosting them. 

2. Be one step ahead 

The problem with some hotels is that they wait for their guests to make requests before giving them what they are asking for. It wouldn't hurt to be one step ahead when it comes to providing comfort and even giving out treats. Giving guests what they need before they even say a word will surely impress them. When it comes to service, nothing beats efficiency, so hotels must ensure quick and detailed work. 

3. Throw in extra perks 

To excite guests, showing them the hotel's best services could be an effective way to keep them coming back. Letting them try out the hotel's luxury services, giving them faster Internet connection, and even upgrading their rooms will make them feel like VIPs. During the lean months, letting guests try these extra services won't be too costly for the hotel. 

4. Make the loyalty program more rewarding 

The problem with hotel loyalty programs is that it takes a long time for guests to reap the rewards. Instead of calculating the points according to the number of bookings, why not change it to the number of services availed? Dining at the restaurant or getting a massage should also have points so that guests can rack up points faster. In the hospitality business, customer satisfaction is a top priority. Gaining loyalty from guests is proof of success and excellence. Even in today's competitive industry, it's not impossible to gain trust from patrons. 

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John Jefferis is one of the most influential hoteliers in the Caribbean. He is passionate about seeing guests enjoying the luxurious facilities in his hotels and resorts. Visit this page for more updates about the hospitality industry.

Exploring The Most Scenic Places In Bermuda

Bermuda is known for being a picture-perfect island that never fails to capture the hearts of visitors.  It is the best escape for those who want to get away from the demands of city life.  Below are some of the most scenic places in Bermuda travelers shouldn't miss out on.

St. George's

As a UNESCO World Heritage Site, a visit to Bermuda's former capital is a must.  The place is also home to St. Peter's Church which was built in 1612, and museums that showcase the beauty of Bermuda.  However, the most popular sights for travelers are the painted stone and masonry buildings in Water Street.  St. George's a favorite place among photographers as it has a unique and classic feel.

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Bermuda's Crystal and Fantasy Caves

These 30 million-year-old caves surely look like a place out of a fantasy movie.  The clear-blue pools, crystallized soda straws, and chandelier-like stalactite formations are a sight to behold.  Exploring the wonders of nature underground has never been more interesting.  Be sure to take in the otherworldly scene before snapping a photograph of the place. 

Hamilton

Hamilton is the commercial hub of Bermuda.  For those who want to explore the religious, political, and business side of the island, this is the place to be.  Hamilton also has great restaurants and shopping centers that tourists will enjoy.  But what probably will be etched in their memories are the pastel-colored colonial buildings that are timeless and charming at the same time. 

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Two days and one night in Bermuda will not be enough.  There's just so much to explore on the island. 

John Jefferis is a celebrated veteran in the hotel management arena after being a recipient of awards such as the Caribbean Hotelier of the Year in 1990 and Entrepreneur of the Year in 2000. He is the current chairman and sole shareholder of the Palm Reed Hotel Development Company Limited and Island Resorts International Limited. Find out more about John’s career by visiting this Facebook page.

How Storytelling Can Give Hotel Sales a Boost

Storytelling has had a profound effect on humanity for thousands of years. From prehistoric cave paintings to parents reading a bedtime story to their children, storytelling has been effective in conveying anecdotes as well as one’s thoughts and feelings.

Hoteliers can also use this powerful communication tool to give their business a boost, especially in sales. Hotels and resorts can have all the competitive advantage in the world, such as excellent location, outstanding facilities and amenities, great customer service, competitive prices, among others. But if they cannot get these across to their potential and existing customers, they might find it difficult to contend against competitors.

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A solution for this is using a storytelling approach when interacting with guests, either in person or digitally.

They must make good use of all available online channels, including the website and social media pages. By posting authentic content in an engaging manner, it becomes easier to market the hotel and resort as potential clients get a clearer picture of what awaits them should they decide to book or visit the place.

Storytelling can also be instrumental in providing guests a memorable stay. By teaching employees how to interact with and what to say to guests or using audio-visual designs or triggers to share what sets the hotel – its features, location, and the experience it provides – apart, guests are more likely to become repeat customers.

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John Jefferis is renowned for his hands-on approach in managing his hospitality businesses. He has been in the industry for more than four decades now, already recognized as one of the most successful hoteliers in the world. Read more insights on hotel management here.