How The Hotel Industry Is Slowly Affecting The Healthcare Industry

There seems to be a growing trend in the healthcare industry. Many hospitals and healthcare facilities are adopting more strategies from the hotels and resorts. It might not come as a surprise to people who’ve already given this some thought, but for those who haven’t, they’ll realize the similarities between hotels and hospitals. After all, they’re both commercial real estate structures that provide people for a place to stay for a certain period. However, today, the similarities between both industries are getting deeper. 

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Hospital owners have adopted several important strategies from hotels. One of the most significant strategies is customer service, which is given utmost emphasis in hotels. The best hotels have employees who can communicate warmly and effectively and anticipate what their guests want. Hospitals and nursing facilities are now beginning to train nurses and staff to do the same. 

While the health of the patient is still the main priority in hospitals and healthcare facilities, there has been a growing emphasis on the experience. Hospital food is getting better. Wi-Fi connections in rooms have been set up. Even the appearances of some hospital rooms seem to be taken from hotel interior design. 

Hospital owners are keen on the fact that a hospital stay doesn’t need to be a somber experience. And they know all too well that patients already have a hard time as it is, which is why making their stay as comfortable as possible is a big deal.

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Born in Hampshire, U.K., John Jefferis is an acclaimed hotelier with 40 years of experience in the hospitality industry. He is the chairman and owner of Coco Reef Resorts, a high-class tourist spot located in Bermuda and Tobago. Learn more about him and his work here.