Monday, February 15, 2016

Bahamian Adventure: From Dolphin Encounters To Underwater Weddings

Image source: nassauparadiseisland.com
The Bahamas has a reputation for having some of the most splendid white sand beaches in the world. It is often included in tourists’ bucket list of which places to go in the Caribbean region. Boasting of crystal clear waters and bountiful marine life, the Bahamas is the perfect place for some of the best aquatic adventures.

Fishing, boating, and sailing. The Bahamas is an impressive fishing spot both for beginners and professional anglers. With a rich marine life and a wide array of fish—blue marlin, tuna, snapper, barracuda and a lot more—vacationers will definitely enjoy and keep on coming back for more catch. Meanwhile, boating and sailing over the clear blue seas of Nassau are also popular activities. People can spend their day aboard chartered boats, yachts, and powerboats.

Diving and snorkeling. While exploring the waters in a chartered boat, people can dive and snorkel in this island’s amazing coral gardens and World War shipwrecks. Swimming along with the beautiful marine creatures (sharks, dolphins, etc.) of the Atlantic is also a must.

Underwater wedding. For a truly unique experience, couples on a special romantic getaway have the chance of getting married under the sea. They can choose from different wedding packages with options like getting married in a legendary shipwreck or exchanging vows while swimming with sharks!

Image source: tamarindweddings.com
Underwater Hollywood. For photography and film enthusiasts, the Bahamas is one of the most sought after locations for underwater scenes in movies. Hollywood film outfits and other production companies flock to the islands to shoot some intriguing underwater panorama.

John Jefferis is a Bermuda-based hotelier most recognized as the owner and sole shareholder of a chain of hotels and resorts in the Caribbean. For more information, subscribe to this blog.

Wednesday, February 3, 2016

Everyone’s a Favorite: Secrets of Efficient and Consistent Customer Service

People who work in the hospitality industry know very well that it is difficult to provide guests with quality service consistently. These people work very hard (and sometimes go out of their way) to make sure a guest feels comfortable during their stay. 

Image source: justjuicedetox.com
Customer service is crucial. A simple lapse in judgment or a mistake that hurt a customer can immediately mark a good hotel’s downfall. This is why even if those who work in the hospitality industry feel like they don’t want to entertain guests for personal reasons, they still have to do their job as professionally as possible. 

As a guide, here are two smart practices for efficient and consistent customer service. 



Give guests (extra) special treatment
 
Make an effort to go the extra mile from the usual. Whether they are a frequent customer or a first-timer, let them feel they are valued by attending to their needs. Guests may ask really easy or very complicated requests, but when their need is attended to, they will surely come back. They can even give promotion through word-of-mouth.

Image source: gettyimages.com

Practice what is preached
 
Hotel staff wants to feel they are favored, too. Company leaders must also take care of their employees. After all, these people are the ones who help grow the business. Managers and department heads must make sure their staff’s needs are being met, and that they are recognized for their hard work. When workers feel appreciated, they go beyond what is expected from them.

John Jefferis is a Bermuda-based hotel industry leader. He has more than 40 years of experience in hotel management. For the latest in the hospitality industry, follow this Twitter account.