Everyone’s a Favorite: Secrets of Efficient and Consistent Customer Service

People who work in the hospitality industry know very well that it is difficult to provide guests with quality service consistently. These people work very hard (and sometimes go out of their way) to make sure a guest feels comfortable during their stay. 

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Customer service is crucial. A simple lapse in judgment or a mistake that hurt a customer can immediately mark a good hotel’s downfall. This is why even if those who work in the hospitality industry feel like they don’t want to entertain guests for personal reasons, they still have to do their job as professionally as possible. 

As a guide, here are two smart practices for efficient and consistent customer service. 

Give guests (extra) special treatment

 

Make an effort to go the extra mile from the usual. Whether they are a frequent customer or a first-timer, let them feel they are valued by attending to their needs. Guests may ask really easy or very complicated requests, but when their need is attended to, they will surely come back. They can even give promotion through word-of-mouth.

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Practice what is preached

 

Hotel staff wants to feel they are favored, too. Company leaders must also take care of their employees. After all, these people are the ones who help grow the business. Managers and department heads must make sure their staff’s needs are being met, and that they are recognized for their hard work. When workers feel appreciated, they go beyond what is expected from them.

John Jefferis is a Bermuda-based hotel industry leader. He has more than 40 years of experience in hotel management. For the latest in the hospitality industry, follow this Twitter account.