What Happens When a Guest Breaks Something In The Hotel Room?

Image Source: forbes.com

Guests are asked to maintain a certain amount of decorum during their stay in hotels. Each hotel stay is a contract between the hotel management and the guest. Each party has specific obligations---the hotel to maintain a sense of order and excellence in service, the guest to have an enjoyable stay at no cost or harm. When the guest breaks or damages items in their hotel room, both parties suffer.

Some hotels waive damages for which guests are responsible, but such treatment is usually reserved in good faith for trusted and regular clients. However, there are other considerations, such as the extent of damage or the item(s) that were broken. Nevertheless, most hotels follow a strict payment policy. That is, what is broken or damaged is charged to the guest’s account at the end of his or her stay.

Some guests do not feel this is justified and may demand a reconsideration. However, upon checking in, guests are asked to sign a form, which stipulates a clear and absolute paying policy in the event of damages to hotel property.

Image Source: userlike.com

A signed form means guests have agreed to pay for whatever damages they inflict on hotel property during their stay. There are exceptional occasions that could merit consideration on the part of the hotel. For instance, guests who have been robbed or who have been subject of crimes leading to property damage are normally not asked to compensate.

It is always best to read hotel forms before signing. For any other concerns, guests are encouraged to ask their concierge.

Known for his outstanding management skills, John Jefferis has built dozens of hotels around the world. Learn more about the hospitality industry by following this Twitter account.