There is always a market for a place to stay. There is always a backpacker, a businessman or a couple on a honeymoon who need accommodations. And there must be a workforce to ensure that these guests feel at home and get VIP treatment. Hotel staff then should cater to the satisfaction of their guests, even in little details like a dish on the buffet or the temperature of the swimming pool.
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Employees in hospitality management who want to get promoted must start with serving guests, as this is the core task of the business. There’s always a new way of serving customers better. Especially in the era of social media, it’s easier to get feedback and to devise ways of knowing what patrons want.
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With new information coming in, hotels must capitalize on novelty that people will enjoy. In this results-oriented job, the career growth of employees can be easily tracked. There’s always an area for improvement when it comes to hotel work but the upside of it is that there’s always an opportunity to excel.
Known as one of the most influential hoteliers in the Caribbean, John Jefferis lives to see guests enjoying the luxurious facilities in his hotels and resorts. Get to know more about the hospitality industry on this page.
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